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Pet Flap/Door

Frequently Asked Questions

Are Pet Mate Pet Doors easy for pets to use, will the animal soon get used to it?
Most animals will take to it immediately; a few more timid creatures will need a little encouragement with tasty titbits. As soon as the pet realises the freedom and independence benefits that the flap has to offer, there will be no more problems!
What types of door or wall can I fit a pet door into?
There are Pet Mate pet doors available to fit almost any material including glass.
[Click For Pet Door Selection Chart]
Are Pet Mate Pet Doors easy to fit?
We offer simple instructions with diagrams and supply a cut-out template to make installation relatively easy. The helpline is always available if more advice is needed.
What are 2-way locking and 4-way locking pet doors?
A 2-way lock allows the user to set the flap in two different positions – either “Locked” or “Unlocked”. A 4-way lock gives more control of your pets' movements as it also allows the user to set the flap to “In Only” and “Out Only” – which are very useful if you want to keep your pet outside or lock him in at night.
Are spare parts, particularly flaps readily available?
Yes, we offer a comprehensive spare parts service. Please refer to our spare parts section within CAT MATE division on our website, where you can purchase spare parts online. You also have the option to click on the “contact us” button to e-mail us, or call our Customer Services helpline on +44 (0)1932 700 001.
Does the magnet feel heavy to the cat?
No, the magnet is designed specifically for cats of all temperaments, breeds, and sizes and is smaller than many of our competitors’ magnets.
Does the Pet Mate Electromagnetic Door keep out all other pets?
The Electromagnetic Cat Flap keeps out stray cats, which by definition would not be wearing a collar or magnet. Any magnetic cat flap has the potential to admit a pet wearing a magnet.
Will my Pet Mate Electromagnetic Door work if my dog wears a cat collar magnet?
Most small dogs have a longer nose than cats. For this reason, the dog collar magnet is more powerful than the cat collar magnet although different breeds will obviously have different nose to collar distances.
For best results, we recommend that all dogs use dog collar magnets, and cats use cat collar magnets.
What makes the Elite Range different from other cat flaps?
The new addition of Cat Mate Elite builds on Cat Mate’s extensive range of pet doors catering for the basic market. It heralds a significant breakthrough in the ability of cat owners to monitor and control their cats’ movements.
Benefits the 'Super Selective' Cat Flap/ Door offer include:
  • Timer control - allows you to choose what time of the day and night you want your cat(s) to be inside or outdoors and automatically change lock settings accordingly;
  • Individual cat control - for multiple cats (up to 8) it allows you to choose settings for each cat so that you can individually control entry and exit from the house. Further, it will allow you to monitor and control up to 3 cats movements, e.g., sick cat is not allowed out – 2 other cats are. Once cats come in for their evening meal at say, 9pm – they are not allowed out again until 6am;
  • Cats wellbeing and peace of mind – verify when your pet last came in or out using the cat flap/door and how long since it last used the flap/door.
Benefits the 'Selective' Cat Flap/Door offer include:
  • Access control - for multiple cats (up to 7) it allows you to control entry and exit through the flap/door – keeps all other animals out.
Both products offer:
  • Lightweight electronic device – I.D disc that makes use of the latest technology, needs no battery and is unique to each cat;
  • Protection – superior lock design eliminates the opportunity for unwelcome stray cats and persistent animals such as foxes and racoons (USA) to enter your home.
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