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Pet Flap/Doors

Frequently Asked Questions

Are Ani Mate Pet Doors easy for pets to use, will the animal soon get used to it?
Most animals will take to it immediately; a few more timid creatures will need a little encouragement with tasty titbits. As soon as the pet realises the freedom and independence benefits that the flap has to offer, there will be no more problems!
What types of door or wall can I fit a pet door into?
There are Ani Mate pet doors available to fit almost any material including glass. Please consult the Ani Mate Pet Door Selection Chart - "Chart Pet Doors US Sep12.pdf" - that is available to download from the Literature section on this website
Are Ani Mate Pet Doors easy to fit?
All Ani Mate pet doors are supplied with simple fitting instructions and/or templates with diagrams to make installation as easy as possible. Alternatively, the Customer Service Helpline is available if more advice is needed, you can call on (936) 760 4333 between 8:00am and 4:30pm Central Time, Monday to Friday.
What are 2-way locking and 4-way locking pet doors?
A 2-way lock allows the user to set the flap in two different positions - either 'Locked' or 'Unlocked'. A 4-way lock gives more control of your pets' movements as it also allows the user to set the flap to 'In Only' and 'Out Only' - which are very useful if you want to keep your pet outside or lock him in at night.
Are spare parts, particularly flaps readily available?
Yes, we offer a comprehensive spare parts service. Please refer to the Spares section within the CAT MATE or DOG MATE column on the homepage of this website, where you can purchase replacement parts online. You also have the option to click on the Contact Us button to email us, or call our Customer Service Helpline on (936) 760 4333.
Does the magnet feel heavy to the cat?
No, the magnet is designed specifically for cats of all temperaments, breeds, and sizes and is smaller than many of our competitors' magnets.
Does the Ani Mate Electromagnetic Door keep out all other pets?
The Electromagnetic Cat Flap keeps out stray cats, which by definition would not be wearing a collar or magnet. Any magnetic cat flap has the potential to admit a pet wearing a magnet.
Will my Ani Mate Electromagnetic Door work if my dog wears a cat collar magnet?
Most small dogs have a longer nose than cats. For this reason, the dog collar magnet is more powerful than the cat collar magnet although different breeds will obviously have different nose to collar distances.
For best results, we recommend that all dogs use dog collar magnets, and cats use cat collar magnets.
What makes the Elite Range different from other cat flaps?
Building on Ani Mate's extensive standard range of pet doors, Cat Mate Elite heralds a major breakthrough in electronic pet access control using the latest radio frequency I.D. technology, giving cat owners the ability to monitor and control their cats' movement. For Super Selective and Selective models, access is controlled by a lightweight I.D. disc attached to the collar. The latest additions to our Elite range, 'Chip & Disc' models (Ref. 355/356), also allows the flap to be activated by your cats' implanted microchip.

Features and benefits within the Elite range include (depending on model):
  • Access control - for multiple cats, allowing entry and exit control for up to between 7 and 16 cats.
  • Timer control - allows you to choose what time of the day or night you want your cat(s) to be indoors or outdoors and automatically changes the lock setting accordingly.
  • Individual cat control - choose specific settings for each cat so that you can individually control entry and exit from the house. Further, it will allow you to monitor and control the movement of up to 3 cats, e.g. a sick cat is not allowed out, 2 others cats are.
  • Cat wellbeing and peace of mind - verify when your cat last came in or went out using the cat flap/door and how long since the flap/door was last used.
  • Protection - the revolutionary 4 way locking system is secure enough to prevent unwelcome stray cats and persistent animals, such as foxes and raccoons, from entering your home.

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